https://jumpship.asia/résumé/lianitadessy
www.linkedin.com/in/lianitadessy
tjemploek-at-yahoo-dot-com
Jakarta, Indonesia
+6281****3397

Freelance Translator

Lianita Dessy Ismindari

Professional Experience «

January 2007–January 2008Batavia Air

[_] PT Metro Batavia, was a civil airline operator under the banner of Batavia Air, providing air transportation all across Indonesia and some parts of Asia

Public Relation

[_] Responsible for handling every aspect of company’s planned publicity campaign and conducting public relation activities in the event of crisis

[_] Composing and providing press release as respond to enquiries and complaints made by customer on electronic and printed media, including newspaper and Internet

[_] Acting as Editor for Batavia Air In–Flight Magazine as media for broadcasting company image, delivering product knowledge and promotional event

Chief of Scheduling

[_] Lead scheduling team to provide computerized flight roster utilizes Geneva software, the latest and most sophisticated scheduling computer system for airline scheduling

[_] Organize resource of pilot and cabin crew to attend development and certification program in adjunction to operational flight roster

Customer Service Supervisor

[_] Provide product knowledge and information regarding services provided by Batavia Air to existing and potential client and customer and responding to any query raised subsequently

[_] Clarify and resolve customer complaints by determining root cause, preparing and presenting best solution, expediting correction and adjustment and following up to ensure resolution

[_] Provide supervision to District Managers across service coverage area regarding customer complaints, receiving escalation and coordinating action leading to resolution

[_] Deliver socialization and awareness training to District Managers regarding Corporate Policy relate to passenger handling and airline–related issue

November 2004–December 2006Batavia Air Training Center

[_] Batavia Training Center, subsidiary of PT Metro Batavia, produces resources of high–skilled air crew and ground crew and provides development and certification program for Batavia Air and client airlines

English Instructor

[_] Provide teaching of English upon various rank of air and ground crew, vary from Pilot , Flight Attendant, Ground Crew and District Manager

[_] Compose English teaching syllabus for specific purpose of English for Aviation for internal practice and external on–demand service

[_] Provide translation service from English to Bahasa Indonesia and vice versa on various documents vary from User Manual to Standard Operating Procedure

May 2003–October 2004Tzu Chi Elementary/Junior High School

[_] Tzu Chi Elementary/Junior High School in Jakarta, under management of Taiwanese Tzu Chi Foundation, provides affordable education for children from deprived background

English Teacher

[_] Provide 24 hours per week teaching of English to approximately 200+ elementary/junior high school pupils ranging from 3rd to 9th grade

[_] Compose English teaching syllabus according to newly–approved government competency–based curriculum for Elementary School

[_] Actively involved in comparative study organized by Tzu Chi Foundation taking place in various schools and universities in Taiwan

March 2003–May 2003Bank Danamon

Call Center Officer

[_] Create and deliver best solution to customer via telephone conversation in English and Bahasa Indonesia to attend to customer questions and complains

October 2002–February 2003British Education

English Tutor

[_] Provide teaching of English upon pupils of elementary school age and adults of various age

July 2001–February 2003Hopscotch Education Center

English Teacher

[_] Provide teaching of English upon 1st grade pupils at Maria Fransiska Elementary School

November 2001–January 2003Jakarta College

English Tutor

[_] Provide teaching of English upon pupils of elementary school age and adults of various age


Academic Background «

September 1997–October 2002Atmajaya Catholic University

English Department

[_] Graduated on October 2002 with Act IV certificate in possession –issued by Ministry of Education


Teaching and Language Profeciency «

English

[_] Qualified to provide English tuition up to High School level in Indonesia

Mandarin

[_] Attended 24 hours of basic level Mandarin course


Computer Literacy «

Microsoft Windows, MacOS X, .Android, Blackberry OS[_] Operating System

Microsoft Office Family, ACDSee[_] Production Tools

Printing, Scanning, Internetworking, Troubleshooting[_] Miscellaneous


Broadcasting Experience «

July 2002–October 2002Bina Mulya Broadcasting School

Broadcasting Course

[_] Bina Mulya is education center majored in Public Relation and TV/Radio Broadcasting

[_] Attend 128 hours course on television and radio broadcasting including journalism, news presenting, outdoor broadcasting, vocal technique, script writing and video editing

September 2002Liputan 6 SCTV

News Presenter Competition

[_] Liputan 6 SCTV –part of private national television network Surya Citra Televisi, SCTV– was holding News Presenting Competition for undergraduate student

[_] Short–listed as one of 12 semi–finalists amongst 200+ initial participants


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