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https://jumpship.asia/résumé/lianitadessy |
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Professional Experience |
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August 2018–September 2018Badan Pemeriksa Keuangan RI [_] Badan Pemeriksa Keuangan Republik Indonesia, is a high state body which is responsible for evaluation of management and accountability of state finances conducted by entities that manage state finances. |
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Freelance English Tutor [_] Provide tutorial of basic English to a group of adult participants –civil servants of Badan Pemeriksa Keuangan Republik Indonesia (Supreme Audit Board of the Republic of Indonesia) |
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January 2007–January 2008Batavia Air [_] PT Metro Batavia, was a civil airline operator under the banner of Batavia Air, providing air transportation all across Indonesia and some parts of Asia |
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Public Relation [_] Responsible for handling every aspect of company’s planned publicity campaign and conducting public relation activities in the event of crisis [_] Composing and providing press release as respond to enquiries and complaints made by customer on electronic and printed media, including newspaper and Internet [_] Acting as Editor for Batavia Air In–Flight Magazine as media for broadcasting company image, delivering product knowledge and promotional event |
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Chief of Scheduling [_] Lead scheduling team to provide computerized flight roster utilizes Geneva software, the latest and most sophisticated scheduling computer system for airline scheduling [_] Organize resource of pilot and cabin crew to attend development and certification program in adjunction to operational flight roster |
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Customer Service Supervisor [_] Provide product knowledge and information regarding services provided by Batavia Air to existing and potential client and customer and responding to any query raised subsequently [_] Clarify and resolve customer complaints by determining root cause, preparing and presenting best solution, expediting correction and adjustment and following up to ensure resolution [_] Provide supervision to District Managers across service coverage area regarding customer complaints, receiving escalation and coordinating action leading to resolution [_] Deliver socialization and awareness training to District Managers regarding Corporate Policy relate to passenger handling and airline–related issue |
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November 2004–December 2006Batavia Air Training Center [_] Batavia Training Center, subsidiary of PT Metro Batavia, produces resources of high–skilled air crew and ground crew and provides development and certification program for Batavia Air and client airlines |
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English Instructor [_] Provide teaching of English upon various rank of air and ground crew, vary from Pilot , Flight Attendant, Ground Crew and District Manager [_] Compose English teaching syllabus for specific purpose of English for Aviation for internal practice and external on–demand service [_] Provide translation service from English to Bahasa Indonesia and vice versa on various documents vary from User Manual to Standard Operating Procedure |
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May 2003–October 2004Tzu Chi Elementary/Junior High School [_] Tzu Chi Elementary/Junior High School in Jakarta, under management of Taiwanese Tzu Chi Foundation, provides affordable education for children from deprived background |
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English Teacher [_] Provide 24 hours per week teaching of English to approximately 200+ elementary/junior high school pupils ranging from 3rd to 9th grade [_] Compose English teaching syllabus according to newly–approved government competency–based curriculum for Elementary School [_] Actively involved in comparative study organized by Tzu Chi Foundation taking place in various schools and universities in Taiwan |
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March 2003–May 2003Bank Danamon Call Center Officer [_] Create and deliver best solution to customer via telephone conversation in English and Bahasa Indonesia to attend to customer questions and complains |
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October 2002–February 2003British Education English Tutor [_] Provide teaching of English upon pupils of elementary school age and adults of various age |
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July 2001–February 2003Hopscotch Education Center English Teacher [_] Provide teaching of English upon 1st grade pupils at Maria Fransiska Elementary School |
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November 2001–January 2003Jakarta College English Tutor [_] Provide teaching of English upon pupils of elementary school age and adults of various age |
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Academic Background |
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September 1997–October 2002Atmajaya Catholic University English Department [_] Graduated on October 2002 with Act IV certificate in possession –issued by Ministry of Education |
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Teaching and Language Profeciency |
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English [_] Qualified to provide English tuition up to High School level in Indonesia Mandarin [_] Attended 24 hours of basic level Mandarin course |
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Computer Literacy |
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Microsoft Windows, MacOS X, .Android, Blackberry OS[_] Operating System Microsoft Office Family, ACDSee[_] Production Tools Printing, Scanning, Internetworking, Troubleshooting[_] Miscellaneous |
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Broadcasting Experience |
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July 2002–October 2002Bina Mulya Broadcasting School Broadcasting Course [_] Bina Mulya is education center majored in Public Relation and TV/Radio Broadcasting [_] Attend 128 hours course on television and radio broadcasting including journalism, news presenting, outdoor broadcasting, vocal technique, script writing and video editing |
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September 2002Liputan 6 SCTV News Presenter Competition [_] Liputan 6 SCTV –part of private national television network Surya Citra Televisi, SCTV– was holding News Presenting Competition for undergraduate student [_] Short–listed as one of 12 semi–finalists amongst 200+ initial participants |
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Résumé Services | JumpShip.AsiaRésumé of Lianita Dessy [ PDF ] |